Frequently Asked Question

Welcome to the MaGéAu Naturel FAQ page, where we provide answers to the most commonly asked questions about skin care, sustainability, and more. Our goal is to offer helpful information
Why do I have dry hands?
Dry hands can come from a lot of everyday things: frequent hand washing, harsh cleaning products, cold weather, and time. Our MaGéAu Naturel Hand Lotion uses 100% natural ingredients, including magnesium, to help replenish moisture and leave your hands feeling soft, comfortable, and cared for.
How do I moisturise my hands with hand lotion?
Easy. Apply a small amount to your palms and massage it in. Reapply through the day, especially after washing your hands, to keep them feeling soft and hydrated. Our Hand Lotion is non-greasy and absorbs quickly, so your hands feel smooth, not sticky.
What is the difference between clean, natural, organic and vegan skincare?
You have probably seen these terms thrown around a lot lately. Here is the quick version. Clean means the formula avoids ingredients considered likely to bother skin, though it may still contain synthetics. Natural means the ingredients come from nature: plants, minerals, essential oils. Organic refers to how those ingredients are farmed, without pesticides or synthetic chemicals. Vegan means no animal or animal-derived ingredients at all. MaGéAu Naturel is 100% natural and vegan.
What skincare products should I have in my routine?
Here is a simple order to apply things so you actually get the most out of them. Cleanse with a gentle natural cleanser on damp skin, then rinse with lukewarm water. Follow with a hydrating toner to prep the skin. Apply a serum if you like, then moisturise your face and neck morning and night. Once a week, gently exfoliate to lift away dead skin and give your complexion a fresh, glowing look. Keep it simple and consistent, that is the whole trick.
Do I really need to wear sunscreen every day?
Yes, every day. Daily SPF helps protect your skin from UV rays, which are a major cause of visible ageing like fine lines, dark spots, and uneven tone. Darker skin produces more melanin, but that only protects you so far, everyone benefits from sun protection. Pick a dedicated SPF that offers both UVA and UVB protection and make it a habit.
What causes breakouts and congested skin?
Congested, spot-prone skin usually traces back to excess oil, clogged pores, and buildup on the surface, and it can flare with stress, diet, or heavy cosmetics. The everyday fix is keeping skin clean so impurities and excess oil do not sit on the surface. Follow with a light moisturiser so skin stays balanced rather than stripped, and gentle weekly exfoliation helps keep pores clear and skin looking fresh.
What age should I start building a skincare routine?
As early as you like, really. Anyone past their teenage years benefits from a regular, simple routine. The best time to start thinking about fine lines is the moment you notice them in the mirror, usually your late 20s, but daily sunscreen way before that is the most affordable good habit out there.
How can I keep my skin looking youthful?
Over time skin naturally loses some bounce and starts to show fine lines. You cannot pause the clock, but you can help your skin look its best. Protect it from UV with daily sunscreen, keep it well hydrated, and reach for products with antioxidants, which help soften the look of fine lines. Consistency does more than any single miracle product.
How can I even out the look of my skin tone?
Uneven-looking tone often comes down to sun exposure, hormones, and dead skin cells building up when you skip exfoliation. Gentle regular exfoliation helps, and products with vitamin C are popular for helping skin look brighter and more even over time.
How do I find out my skin type?
Skin usually falls into normal, oily, dry, combination, or sensitive, and it can shift over time with lifestyle, hormones, and diet. A simple test: wash your face gently, wait a few hours without applying anything, then notice how it feels. Knowing your type makes choosing products so much easier. We have a whole blog on it here: https://cutt.ly/skintype.
Why is it important to use a moisturiser?
A good moisturiser helps prevent that dry, tight feeling, supports sensitive skin, and even helps balance oily skin. Use it daily, morning and night, after cleansing. And yes, your skin wants moisture year-round, not just in winter. One tip: if your skin ever feels tight or squeaky after your routine, that is usually a sign you are overdoing it. Aim for soft and comfortable, not stripped.
When should you see a dermatologist?
A yearly skin check is a smart habit for everyone. Beyond that, book a visit any time you have a skin concern you want looked at, a new rash, spot, or bump. A professional is always the right call for anything that needs a real diagnosis.
What skincare can I use while pregnant?
There are plenty of gentle, natural options to reach for. As a general rule, many people prefer to avoid ingredients like retinol, benzoyl peroxide, salicylic acid, and hydroquinone during pregnancy. When in doubt, a quick chat with your doctor is always the safest way to build your routine.
What kind of skincare feels good on very sensitive, delicate skin?
When skin is feeling extra delicate, the kindest thing you can do is keep it simple. Soothing, fragrance-free products that focus on comfort and hydration are the way to go. Our Shower Gel and Body Lotion are ultra-gentle, 100% natural, fragrance-free, and magnesium-enriched, made to leave delicate skin feeling calm, soft, and comfortable.
What should I do pre- and post-shave?
Prep is everything. Wash and warm your skin first to soften the hairs, use a shaving oil, and make sure your razor is sharp, not old. This keeps things smooth and reduces irritation. Afterwards, a cool cloth calms things down, then reach for an alcohol-free aftershave. Got a beard? A little oil keeps it soft and easier to style, and it absorbs into the follicles better than a heavy cream.
What are good natural pick-me-ups for dull-looking skin?
Dull-looking skin usually just wants hydration and a little gentle exfoliation. Magnesium-based products like our Body Lotion and Body Oil help skin look radiant and feel soft, giving you that fresh, glowing finish without any harsh ingredients. 100% natural and vegan, as always.
How should I care for skin that feels sensitive and easily irritated?
Skin that reacts easily loves a soothing, chemical-free routine. Keep products simple, fragrance-free, and comforting. Our Shower Gel and Body Lotion are ultra-gentle, 100% natural, and magnesium-enriched, made to leave easily-irritated skin feeling calm, hydrated, and looked after.
What vegan skincare works well for sensitive skin?
Look for fragrance-free, toxin-free formulas with soothing ingredients like magnesium or aloe vera. Our Facial Cleanser and Body Lotion are lovely for sensitive skin, offering hydration and a calm, comfortable feel without the irritation.
How can I tell sensitive skin apart from an allergic reaction?
Sensitive skin tends to react mildly to things like heat, cold, or stress. An allergic reaction usually comes on strong and fast in response to a specific ingredient. If you suspect an allergy, it is worth chatting with a professional. Our formulas are tested, 100% natural, and designed with sensitive and reactive skin in mind.
Do I still need moisturiser in spring with eco-friendly products?
Yes! Those spring weather swings can still leave skin thirsty. Our Body Lotion and Hand Lotion give lightweight hydration that keeps skin feeling comfortable, all in natural, vegan, refillable packaging that adapts with the seasons.
Are organic skincare products always gentle?
Not automatically, organic does not guarantee irritation-free. That is why we focus on 100% natural, vegan, non-toxic formulas, free from endocrine disruptors and harsh preservatives. It is a more transparent, considered approach to what goes on your skin.
Why does my scalp need special care?
Your scalp is skin too, and happy skin up there means happier-looking hair. Our Magnesium Shampoo gently cleanses and helps balance the scalp, easing that dry, tight, flaky feeling, and it is gentle enough for sensitive or reactive skin.
Why should skincare be fragrance-free?
Fragrance is one of the most common triggers for sensitive or reactive skin. That is why products like our Lip Balm SPF30 and Shower Gel are fragrance-free, we would rather prioritise purity and how your skin feels than add a scent.
Does tight skin after cleansing mean it is clean?
Nope, that tight, squeaky feeling actually means your cleanser is too harsh and stripping your skin's natural oils. Our Gentle Facial Cleanser cleans thoroughly without that stripped feeling, helping keep your skin's moisture balance intact with magnesium and aloe.
What is the difference between organic and 100% natural?
Organic is about how ingredients are farmed. 100% natural means the formula contains no synthetic chemicals at all. MaGéAu Naturel leans into both, but our north star is 100% natural, gentle, and results you can actually see and feel.
What kind of skincare feels good during menopause?
Hormonal shifts can leave skin feeling drier and more sensitive. A rich, comforting routine helps. Our Body Oil with Turmeric feels wonderfully nourishing and helps skin stay soft and supple, a lovely choice for mature skin that wants a little extra comfort.
Can natural skincare help with spot-prone skin?
It can definitely help skin look and feel its best. Ingredients like magnesium help keep skin balanced rather than stripped, and our Facial Cleanser and Shampoo cleanse gently without harsh sulfates or alcohols, so congested, spot-prone skin stays fresh and comfortable.
How do I start a natural skincare routine?
Start simple: a gentle cleanser, a nourishing moisturiser, and a couple of products you actually enjoy using. Our Mini Travel Essentials Set includes 7 magnesium-infused products, a low-commitment way to ease into clean beauty and see what your skin loves.
Why is magnesium used in skincare?
Magnesium is our hero ingredient because it helps skin feel hydrated, soothed, and comfortable. It is gentle, it plays nicely with sensitive skin, and it shows up in every single MaGéAu Naturel product for exactly that reason.
Is refillable skincare really better for the planet?
Absolutely. Our Refillable Hand Lotion and Facial Cleanser cut plastic use by 77%, so you get the same great results with a whole lot less waste. Good for your skin, kinder to the planet.
Why does my skin sting when I try new products?
Ok, real talk: if a new product makes your skin sting or go red, that is your skin waving a little red flag, usually about fragrance, alcohol, or a synthetic additive it does not love. Not dramatic, just honest. That is the whole reason MaGéAu Naturel keeps formulas short and fragrance-free, with magnesium doing the heavy lifting. Fewer ingredients means fewer chances for your skin to throw a tantrum.
Can I use the shampoo and conditioner every day?
Yes, and your scalp will not hold it against you. Think of harsh sulfate shampoos like a power wash on a delicate fence: effective, but a bit much. Our Magnesium Shampoo and Conditioner are gentle enough for daily use, so you can wash as often as your routine (or your gym schedule) demands.
Why does my skin feel different depending on the season?
Your skin is basically reacting to the weather the same way you do: bundling up in winter, stripping back in summer. Cold air and indoor heating pull moisture out, while summer humidity can make things feel oilier. Our Body Lotion and Body Oil are light enough for warm months and rich enough to layer in winter, so you are not buying a whole new routine every season.
I have both dry patches and oily zones. What do I even do?
Welcome to combination skin, the group chat nobody remembers to include. I know, it is confusing. The fix is not picking a side, it is using a balanced formula that hydrates without adding grease. Our Face Cleanser and Body Lotion are designed to work across skin types, so you do not need two separate routines for two separate zones.
Why do my lips get chapped even when I use balm?
Here is the twist: some lip balms actually leave lips drier over time thanks to waxes and menthol that need constant reapplying. Not exactly what you signed up for. Our Vegan Lip Balm SPF30 skips those culprits and adds sun protection on top, since UV exposure is one of the sneakiest causes of chapped lips people forget about.
Do I really need a separate body oil if I already use lotion?
Think of lotion and oil like a light jacket versus a winter coat. Lotion hydrates fast and absorbs quickly for everyday. Body oil is the extra layer you reach for when skin feels especially dry or just wants a bit more comfort. You do not need both every day, but keeping our Body Oil around for the rough patches is a nice habit to build.
How long until I notice a difference after switching to natural skincare?
Ok, honest answer: most people notice their skin feels more comfortable within a couple of weeks, since that is roughly how long it takes for skin to settle after ditching harsher products. Patience, we know it is hard. Changes in how your skin looks, texture and tone, tend to show over a full skin cycle, about four to six weeks, which lines up with how skin naturally renews itself.
Is it normal for natural products to feel different than what I'm used to?
Yes, and it is actually a good sign. A lot of that silky, whipped texture in conventional products comes from synthetic thickeners. Ours lean simpler, so you might notice a lighter or slightly different feel at first. Different is not worse, it is just less engineered. Give it a few uses and your skin (and your hands) settle right in.
Can I use MaGéAu Naturel if skin sensitivity runs in my family?
Sensitive skin often runs in families, kind of like an inherited allergy to fuss. We built our formulas with exactly that in mind: fragrance-free, short ingredient lists, and magnesium as the calming star. That said, if you have a diagnosed skin condition or specific concerns, it is always worth a quick chat with your dermatologist before adding anything new.
What's the easiest way to actually stick to a skincare routine?
Keep it stupidly simple. The best routine is the one you will actually do at 7am half asleep, not the twelve-step version you saw online. We have all bought that serum we used twice. Cleanse, moisturise, protect. That is it. Our Mini Travel Essentials Set is a great way to build the habit without overcomplicating your bathroom shelf.